Description

Performance Management System

September 2024 Examination

 

 

1. Carspares Ltd is a four-wheeler spare parts company which was founded in 2020. The company has 200 employees and provides online spare parts (example car engine parts, windows, second hand accessories etc.) for vehicles across India. Recently the company has also opened 4 showrooms in key locations in India for offline sale of vehicle spare parts. You are the HR Manager of the company and you need to prepare an HR Score Card consisting of four key HR objectives and performance indicators.   (10 Marks)

Ans 1.

Introduction

Carspares Ltd, a prominent player in the four-wheeler spare parts market in India, has been providing a wide range of vehicle components, from car engine parts to second-hand accessories, since its inception in 2020. The company has seen significant growth, recently expanding its operations by opening four showrooms in key locations to cater to the offline market. With a workforce of 200 employees, Carspares Ltd recognizes the importance of an effective Performance Management System (PMS) to ensure the alignment of HR objectives with the company’s strategic goals. As the HR Manager, it is imperative to develop an HR Scorecard that incorporates key objectives and performance indicators to drive organizational

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2. Anandan works as a Sales Executive in a Shoe manufacturing company. He has been working in the company since the past 14 months. His performance appraisal process has commenced and he is being rated with the BARs method. Using the Behaviourally Anchored Rating Scale (BARs) prepare a format that covers the criteria of “Customer Service” and “Listening to the customer”.    (10 Marks)

Ans 2.

Introduction

The Behaviourally Anchored Rating Scale (BARS) is a performance appraisal method that combines elements of traditional rating scales and critical incidents to provide a more objective and precise evaluation of employee performance. For Anandan, a Sales Executive at a shoe manufacturing company, using BARS can help ensure that his performance is assessed fairly and accurately. This method involves identifying key performance dimensions and creating specific behavioral statements that describe different levels of performance for each dimension. In this context, the focus will be on two critical criteria: “Customer Service” and “Listening to the Customer.” By developing a BARS format for these criteria, the company can objectively

 

3. Prepare 2 performance objectives each using the SMART principles for the following job profiles
4. Admin Manager in a company in the hotel industry. (5 Marks)

Ans 3a.

Introduction

In the dynamic hotel industry, an Admin Manager plays a crucial role in ensuring smooth operations and excellent service delivery. Setting performance objectives using the SMART (Specific, Measurable, Achievable, Relevant, Time-bound) principles can help Admin Managers achieve their goals effectively. These objectives provide clear direction and a framework for assessing progress, ultimately leading to improved efficiency and guest

 

1. Business Analyst in a Bank. (5 Marks)

Ans 3b.

Introduction

A Business Analyst in a bank plays a vital role in analyzing data, improving processes, and supporting decision-making. Setting SMART (Specific, Measurable, Achievable, Relevant, Time-bound) performance objectives ensures that the Business Analyst’s efforts are focused and aligned with the bank’s strategic goals. These objectives help in tracking progress and achieving