Description

SESSION	JUL – AUG 2024
PROGRAM	MASTER OF BUSINESS ADMINISTRATION (MBA)
SEMESTER	4
COURSE CODE & NAME	DOMS402 TOTAL QUALITY MANAGEMENT

 

 

Assignment Set – 1

 

 

1. Describe meaning of data quality. Explain various data quality standards.

Ans 1:

Meaning of Data Quality

Data quality refers to the degree to which data meets the requirements and expectations for its intended use. High-quality data is accurate, complete, reliable, and relevant. It ensures that decisions made based on the data are correct and effective. Poor data quality can lead to errors, inefficiencies, and a loss of trust in data-driven processes.

In Total Quality Management (TQM), data quality is critical as it forms the foundation for informed decision-making and process improvements. Data quality encompasses several

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2. Discuss the meaning of six Sigma. Establish a relationship between quality with productivity, costs, cycle time and value.

Ans 2:

Meaning of Six Sigma

Six Sigma is a data-driven methodology aimed at improving business processes by minimizing variability and defects. It uses statistical tools and techniques to enhance efficiency and ensure consistent quality. The term “Six Sigma” represents a level of quality where the defect rate is as low as 3.4 defects per million opportunities (DPMO).

Six Sigma relies on two primary methodologies: DMAIC (Define, Measure, Analyze, Improve, Control) for existing processes and DMADV (Define, Measure, Analyze, Design, Verify) for

 

 

           

3. Explain the concept of quality improvement and Elaborate the key elements of strategic quality management given by Tummala & Tang.

Ans 3.

Concept of Quality Improvement

Quality improvement is a systematic and continuous process of enhancing the quality of products, services, or processes to meet or exceed customer expectations. It involves identifying inefficiencies, analyzing root causes, and implementing changes to achieve higher performance and reliability. Quality improvement is integral to Total Quality Management (TQM), emphasizing customer satisfaction, process optimization, and the elimination of waste.

Organizations use various methodologies, such as Six Sigma, Lean Management, and

 

 

Assignment Set – 2

 

 

4. Elaborate various types of reliability. Discuss secondary data collection methods. 4+6

Ans 4.

Types of Reliability and Secondary Data Collection Methods

Reliability refers to the consistency and dependability of a process, system, or measurement over time. It is a critical aspect of quality assurance, ensuring that products or services perform as expected under specified conditions. The key types of reliability include:

1. Test-Retest Reliability Test-retest reliability measures the consistency of results obtained from the same test administered at different times. It is used to evaluate the stability of a

 

 

 

5. What is the significance of quality control. Describe various quality control tools. 4+6

Ans 5.

Significance of Quality Control

Quality control (QC) is a crucial aspect of Total Quality Management (TQM), ensuring that products or services meet established quality standards and customer expectations. It involves systematic processes to monitor, measure, and rectify any deviations in quality during production or service delivery. The significance of quality control lies in its ability to enhance customer satisfaction, reduce costs, and foster a culture of continuous improvement.

Effective quality control minimizes defects and errors, ensuring consistency and reliability in outputs. It helps organizations avoid costly rework, waste, and customer dissatisfaction.

 

 

6. Discuss Perceived Quality Model proposed by Christian Gronroos and Explain different stages of TQM.

Ans 6.

Perceived Quality Model by Christian Gronroos

Christian Gronroos proposed the Perceived Quality Model to explain how customers evaluate the quality of services based on their perceptions. According to this model, perceived quality is determined by two main dimensions: technical quality and functional quality.

1. Technical Quality Technical quality refers to the outcome or result of the service provided. It includes measurable aspects of service performance, such as accuracy, reliability, and