Description
| SESSION | JUL-AUG ‘24 |
| PROGRAM | MASTER OF BUSINESS ADMINISTRATION (MBA) |
| SEMESTER | IV |
| COURSE CODE & NAME | DOMS401 SERVICE OPERATIONS MANAGEMENT |
Assignment Set – 1
- Identify the factors of evolution in service sector. Support your answers with suitable examples
Ans 1.
Factors of Evolution in the Service Sector
The service sector has experienced significant evolution over the years, driven by various factors that have transformed it into a dominant component of global economies. Understanding these factors provides insight into the rapid growth and diversification of services worldwide.
Technological Advancements: Technological innovation has been a primary driver in the evolution of the service sector. The advent of information and communication technology (
Its Half solved only
Buy Complete assignment from us
Price – 190/ assignment
MUJ Manipal University Complete SolvedAssignments session JULY-AUG 2024
buy cheap assignment help online from us easily
we are here to help you with the best and cheap help
Contact No – 8791514139 (WhatsApp)
OR
Mail us- [email protected]
Our website – www.assignmentsupport.in
- Explain Importance and Elements of Service Design System in detail
Ans 2.
Importance and Elements of Service Design System
Service design is a critical component of service operations management as it focuses on creating effective and customer-centric services. A well-structured service design system ensures seamless service delivery, customer satisfaction, and operational efficiency.
Importance of Service Design System:
Enhancing Customer Experience: A robust service design system prioritizes customer needs
- Assess the Perspectives on Service Quality with suitable examples.
Ans 3.
Perspectives on Service Quality
Service quality is a multidimensional concept that influences customer satisfaction, loyalty, and organizational success. Assessing service quality requires understanding its different perspectives and how they shape consumer perceptions.
Customer Perspective: From the customer’s viewpoint, service quality is determined by how well the service meets their expectations. Key dimensions include reliability, responsiveness,
Assignment Set – 2
- Explain Qualitative techniques in detail with suitable examples
Ans 4.
Qualitative Techniques in Detail with Examples
Qualitative techniques are research methodologies used to gather non-numerical data and gain in-depth insights into a subject. These techniques focus on understanding human behavior, attitudes, motivations, and social dynamics rather than relying on statistical analysis. They are widely used in fields such as social sciences, marketing, and organizational studies to explore subjective and complex phenomena.
Definition and Importance of Qualitative Techniques
Qualitative techniques emphasize exploring the “why” and “how” of decision-making, often
- Identify How to handle scheduling work force? Support your answers with examp
Ans 5.
How to Handle Scheduling Workforce with Examples
Workforce scheduling involves allocating tasks and shifts to employees in a way that optimizes productivity while balancing organizational needs and employee preferences. Effective scheduling ensures smooth operations, minimizes costs, and enhances employee satisfaction.
Understanding Workforce Scheduling
Scheduling involves determining the right number of employees required at specific times and
- Relate single server queuing model with finite calling – Support your answers with examples.
Ans 6.
Single-Server Queuing Model with Finite Calling: A Detailed Explanation
The single-server queuing model with finite calling is a mathematical framework used to analyze systems where a single service facility caters to a limited population of customers or calling units. This model is particularly useful in understanding systems where the number of potential customers is constrained, such as in small organizations, workshops, or exclusive service settings. It allows for the examination of service efficiency, customer wait times, and
Reviews
There are no reviews yet.