A Study on the Impact of Lean Six Sigma Practices on Operational Excellence in M&M

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A Study on the Impact of Lean Six Sigma Practices on Operational Excellence in M&M
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A Study on the Impact of Lean Six Sigma Practices on Operational Excellence in M&M

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Business Management

Pages- 57

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TABLE OF CONTENTS

 

ACKNOWLEDGEMENTS. 2

CHAPTER 1. 5

INTRODUCTION.. 5

  1. Introduction. 6

1.1. Background of Mahindra & Mahindra Ltd. 7

1.2. Overview of Lean Six Sigma. 8

1.3 Scope of the Study. 9

1.4. Purpose of the Study. 10

CHAPTER 2. 12

LITERATURE REVIEW… 12

2.1. Principles of Lean Six Sigma. 13

2.2. Benefits and Challenges of Implementing Lean Six Sigma. 14

2.3. Challenges of Implementing Lean Six Sigma. 14

2.4. Lean Six Sigma in the Automotive Industry. 15

2.5 Lean Six Sigma in the Automotive Industry. 16

CHAPTER 3. 18

MAHINDRA & MAHINDRA LTD: 18

COMPANY PROFILE. 18

3.1 History and Evolution. 19

3.2 Products and Services. 19

Mahindra & Mahindra Ltd. operates in various segments of the automotive industry, including: 19

3.3 Manufacturing Facilities and Global Presence. 20

3.4 Organizational Structure and Culture. 20

CHAPTER 4. 21

METHODOLOGY. 21

4.1. Research Design. 22

4.2. Data Collection and Analysis. 22

Mixed-Methods Approach. 24

Quantitative Data Collection. 24

Qualitative Data Collection. 24

4.2 Data Collection and Analysis. 24

Quantitative Data Analysis. 24

Qualitative Data Analysis. 25

4.3 Validity and Reliability. 25

CHAPTER 5. 26

IMPLEMENTATION OF LEAN SIX SIGMA AT MAHINDRA & MAHINDRA LTD. 26

5.1. Organizational Structure and Culture. 27

5.2. Lean Six Sigma Training and Certification. 27

5.3. Key Lean Six Sigma Projects. 28

Case Study 1: Improving Manufacturing Efficiency at Mahindra & Mahindra Ltd. 30

Case Study 2: Streamlining Supply Chain Management at Mahindra & Mahindra Ltd. 30

Case Study 3: Enhancing Customer Satisfaction Through Service Quality Improvement at Mahindra & Mahindra Ltd. 31

Case Study 4: Reducing Warranty Costs and Enhancing Product Reliability at Mahindra & Mahindra Ltd. 32

CHAPTER 6. 34

RESULTS AND DISCUSSION.. 34

6.1. Impact on Operational Efficiency. 35

6.2. Impact on Product Quality. 35

6.3. Impact on Customer Satisfaction. 36

6.4. Financial Performance. 37

Benefits and Challenges of Implementing Lean Six Sigma in Mahindra & Mahindra Ltd. 38

Impact of Lean Six Sigma on the Performance of Mahindra & Mahindra Ltd. 39

Comparison of Mahindra & Mahindra Ltd.’s Performance Before and After the Implementation of Lean Six Sigma  40

CHAPTER 7. 42

CHALLENGES AND LIMITATIONS. 42

CHALLENGES AND LIMITATIONS. 43

7.1. Resistance to Change. 43

7.2. Resource Constraints. 43

7.3. Integration with Existing Systems. 45

CHAPTER 8. 46

CONCLUSION AND RECOMMENDATIONS. 46

CONCLUSION AND RECOMMENDATIONS. 47

8.1. Summary of Findings. 47

8.2. Recommendations. 47

8.3. Implications for Mahindra & Mahindra Ltd. 50

8.4. Recommendations for Future Research. 52

CHAPTER 9. 56

BIBLOGRAPHY. 56

  1. BIBLOGRAPHY. 57

 

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