Description
TABLE OF CONTENTS
1.1 Background of The Study. 9
1.2 Statement of The Problem.. 9
1.3 Objectives of The Study. 10
1.4 Scope And Limitations of The Study. 10
1.5 Importance of The Study. 11
2.1 Introduction to Lean Six Sigma. 13
2.2 Benefits of Implementing Lean Six Sigma. 14
2.3 Key Lean Six Sigma Tools and Techniques. 15
2.4 Lean Six Sigma Implementation in IT Sector. 16
2.5 Challenges Faced in Implementing Lean Six Sigma. 18
3.1 Introduction to Capgemini 21
3.3 Capgemini’s Approach to Quality Management. 25
3.4 History and Background Capgemini 27
3.6 Organizational Structure. 32
3.7 Key Services and Clients. 33
3.8 Previous Process Improvement Initiatives. 34
4.3 Data Collection Methods. 37
4.4 Sample Size and Sampling Technique. 40
4.6 Ethical Considerations. 42
5.1 Overview of the Implementation. 44
5.2 Assessment of the Current State. 46
5.3 Planning and Preparation. 47
5.5 Challenges Faced During Implementation. 49
5.6 Strategies Used to Overcome Challenges. 50
5.7 Results and Benefits Achieved. 51
- CAPGEMINI’S IT SERVICES AND QUALITY MANAGEMENT. 53
- Capgemini’s It Services And Quality Management. 54
6.1 Overview of IT Services Offered. 54
6.3 Competitive Advantage of Capgemini IT. 56
6.4 Quality Assurance and Control 57
6.5 Continuous Improvement Initiatives. 58
6.6 Quality Certifications and Awards. 58
7.1 Analysis of Data Collected. 61
7.3 Evaluation of the Implementation. 65
7.4 Comparison with Other IT and Consulting Firms. 67
7.5 Recommendations for Future Initiatives. 68
7.6Â Best Practices in the IT Industry. 69
7.7 Impact on Performance and Productivity. 71
7.8 Impact on Client Satisfaction. 72
7.9 Impact on Employee Satisfaction. 72
8 BARRIERS TO IMPLEMENTATION.. 74
8.1 Organizational Barriers. 75
8.4 Strategies for Effective Implementation. 76
8.6 Employee Training and Development. 78
8.7 Communication Strategy. 78
9.1 Recommendations for Capgemini 81
LIST OF TABLES
Table 1 Awareness of Lean Six Sigma Practices. 61
Table 2 Challenges Faced in Implementing Lean Six Sigma Practices. 62
Table 3 Perceived Benefits of Implementing Lean Six Sigma Practices. 63
Table 5 Areas for Improvement 66
Table 6 Comparison of Lean Six Sigma Implementation. 67
Table 7 Best Practices in IT Industry. 70
Table 8 Impact on Performance and Productivity. 71
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