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Business Ethics and Corporate Governance
June 2024 Examination
1. How can a regional bank struggling with a lack of transparency, employee misconduct,
and customer trust issues utilize the 7S model to implement targeted strategies and actions
aimed at cultivating a transparent and ethical organizational culture? Furthermore, what
key performance indicators and assessment methods can be employed to measure the
success of these initiatives in rebuilding trust and fostering ethical behavior within the
financial institution? (10 Marks)
Ans 1.
Introduction
In today’s dynamic business environment, regional banks face increasing scrutiny regarding
ethical practices and governance. The emergence of issues such as lack of transparency, employee
misconduct, and diminishing customer trust highlights a crucial need for systemic organizational
change. The McKinsey 7S Framework offers a strategic approach to addressing these challenges
by focusing on aligning seven key elements: strategy, structure, systems, shared values, skills,
style, and staff. This holistic model is instrumental in diagnosing and rectifying organizational
misalignments that contribute to ethical lapses. By leveraging the 7S Framework, a regional bank
can implement targeted strategies that not only address the symptoms of these issues but also
tackle their root causes. This essay will explore how this framework can be applied to cultivate a
transparent and ethical organizational culture and discuss key performance indicators (KPIs) and
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2. Emily, an education consultant, is working with a school district to recommend
curriculum improvements. She discovers a cutting-edge educational technology company
that aligns perfectly with the district’s needs. However, Emily has a close friendship with the
CEO of the tech company, and she stands to gain financially if the school district adopts
their products. How could Emily’s conflict of interest impact her ability to promote the wellbeing
of the school district, considering the elements of the PERMA model which focuses on
Positive Emotion, Engagement, Relationships, Meaning, and Accomplishment? (10 Marks)
Ans 2.
Introduction
In the realm of business ethics, the presence of a conflict of interest can profoundly affect the
decision-making process, potentially compromising the integrity and outcomes of business
engagements. Emily, an education consultant, finds herself in a complex ethical dilemma due to
her personal and financial connections with a CEO whose company’s products might benefit the
school district she is advising. This situation not only raises questions about the transparency and
impartiality of her recommendations but also impacts the overall well-being of the school district.
Using the PERMA model, which emphasizes Positive Emotion, Engagement, Relationships,
Meaning, and Accomplishment, this discussion explores how Emily’s conflict of interest could
3. a. As a senior executive at a multinational tech company, you discover that a key
competitor is on the brink of bankruptcy due to a major security breach. Your boss suggests
exploiting this situation by spreading false information about the competitor’s financial
health to gain a market advantage. If you comply, you are promised a substantial bonus and
job security. How do you navigate this ethical dilemma, considering the trade-offs in
business ethics, and what actions would you take to uphold ethical standards in this
scenario? (5 Marks)
Ans 3a.
Introduction
In the competitive world of business, ethical dilemmas frequently challenge executives to balance
personal gain against moral integrity. When a senior executive at a multinational tech company is
faced with the opportunity to exploit a competitor’s misfortune by disseminating false
information, the ethical implications are profound. This scenario tests the executive’s commitment
to ethical standards amid the temptations of financial incentives and job security.
Concept and Application
Navigating this ethical dilemma requires a careful consideration of business ethics principles,
3b. As a marketing manager for a popular fashion retailer, you are tasked with creating an
advertising campaign for a new clothing line. Your boss suggests exaggerating the
sustainability and ethical sourcing practices of the products, even though some of the
manufacturing processes involve environmentally harmful practices. Additionally, your
boss wants to use deceptive pricing strategies to create a false sense of urgency among
customers. What unfair business practices are evident in this scenario, and how would you
address them to maintain ethical standards in marketing? (5 Marks)
Ans 3b.
Introduction
In marketing, the integrity of promotional messages is crucial to maintaining consumer trust and
corporate responsibility. When a marketing manager is pressured to embellish the sustainability
credentials of a new clothing line and employ deceptive pricing strategies, significant ethical
concerns arise. This scenario showcases two fundamental unfair business practices: misleading
advertising and price manipulation, which compromise the ethical standards of marketing.
Concept and Application
The primary unfair business practices evident in this scenario are the exaggeration of the