Description

Soft Skills for Managers
April 2024 Examination
Q1. As a leader at work, you are time and again communicating with one and all. This
may be one-on one communication , or in groups or in larger teams. This could be
verbal or in written form. What according to you is the importance of communication?
Also mention as a leader why it is an important skill to have. (10 Marks)
Ans 1.
Introduction
Effective communication stands as the cornerstone of successful leadership within the
modern workplace. It transcends mere exchange of information; it is about understanding the
emotions and intentions behind the information. As leaders, the ability to communicate
effectively is paramount not only in guiding teams towards achieving organizational goals but
also in fostering an environment of trust and respect. This skill facilitates the clear
conveyance of vision and expectations, encourages open dialogue, and aids in conflict
resolution. In essence, adept communication skills enable leaders to connect with their team
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Q2. What do you understand by the word Etiquettes? Why are they important in daily
life? (10 Marks)
Ans 2.
Introduction
Etiquette refers to the set of conventional rules and norms governing social behavior within a
society or among members of a particular profession or group. These unwritten guidelines on
how to interact courteously and respectfully are deeply rooted in cultural and societal values,
influencing how individuals communicate, behave, and treat one another in various settings.
In daily life, etiquette plays a pivotal role in fostering positive interactions, building
harmonious relationships, and facilitating smooth social exchanges. Whether in personal or
professional contexts, adhering to proper etiquette is essential for conveying respect,
empathy, and consideration for others. It reflects an individual’s understanding of social
Q3a) What is One on one communication? And how do you prepare for it. (5 Marks)
Ans 3a.
Introduction
One-on-one communication refers to a direct form of interaction that occurs between two
individuals. This personalized mode of communication is foundational in both personal and
professional settings, serving as a key mechanism for sharing information, resolving conflicts,
and building relationships. Preparing for one-on-one communication involves a thoughtful
approach to ensure that the conversation is productive, respectful, and achieves its intended
objectives. By focusing on preparation, individuals can enhance the quality of the interaction,
b) How to be a better listener? Suggest 5 things one can do. (5 marks)
Ans 3b.
Introduction
Being a better listener is an essential skill that enhances communication and strengthens
relationships in both personal and professional contexts. Listening goes beyond merely
hearing words; it involves understanding, empathizing, and engaging with the speaker. This
skill is fundamental for effective communication, as it fosters an environment of trust and
respect, encourages the exchange of ideas, and facilitates conflict resolution. Improving
listening skills requires intentional practice and mindfulness. By focusing on the speaker,