IT Infrastructure Management
April 2022 Examination
NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: IT Infrastructure Management
Internal Assignment Applicable for April 2022 Examination
1. Select any three companies in different industries such as banking, retail store, airlines or package delivery that you do business with? How optimal IT Infrastructure in each company use to engage customer, keep the customer informed or create a unique
2. For a hypothetical organization of selected industry suggest what all optimal IT Infrastructure is required for the rapid growth of the organization. Discussion should contain topics related to server farms, cloud computing, green computing and virtualization along with following components of IT Infrastructure Ecosystem. Propose a suitable IT Infrastructure: (10 Marks)
3.a. In general hotel industry is not regarded as the most high-tech industry, and many hotels companies only cautiously adopt IT Infrastructure and new technologies. As for many guests, the quality of a hotel stay is in the end determined by whether or not they have some chocolates on their pillow at night and whether they get good night’s sleep and a good breakfast. For Modern, the hotel that defined 5000 instances in which a service
encounter can lead to guest dissatisfaction, making the guests’ stay as enjoyable as possible is the most important goal. Offering technological advantages such as self- service check-in kiosks would not be considered appropriate for luxury hotels of this class. On the other hand, tasks that happen “behind the scenes” offer a host of opportunities to use information technologies. One of these applications is Modern’s customer relationship database. Containing records more than 2.5 million guests, this system is designed to store even the most minute guest preference, so that the guest’s next stay can be made even more enjoyable. In addition to information about guest’s favorite newspaper, or preference of room or pillow, even information overheard in a guest’s casual conversation with waiter is entered into database, so a guest who mentions that She/he likes a certain kind of flower might find a vase with bouquet of these on her/his table the next time she/he visits a Modern.
Question. What are the various components of IT infrastructure ecosystem used in the above caselet for achieving rapid growth in the selected industry? How cloud computing will be helpful in the industry discussed in the above caselet? How asset management is done in such kind of industry? (5 Marks)
3.b. Green computing is a practice of using computing devices so that they can be used efficiently and without causing harm to human beings and environment. The purpose of promoting green computing is to reduce the consumption of energy and to reduce carbon emission (CO2 emission). Suggest few actionable points/ drivers for achieving green data centres and servers. List down few features of green data centres and servers. What are various approaches used for green computing? Explain with the help of real life example. (5 Marks)
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