Description

World Class Operations

September 2024 Examination

 

 

1. Vijay Ananthan has just joined as the GM – Maintenance at a leading Compressor Manufacturer. As he reviews the company’s Equipment Maintenance history, he is concerned that there is no coherent Maintenance Strategy – i.e., except for some cases (e.g., critical equipment) where the company uses Preventive Maintenance, the common approach  is  Reactive  Maintenance.  In  order  to  streamline  the Maintenance Department, Vijay is keen to adopt a Predictive Maintenance Strategy.

In this context, …

1. Describe the Reactive  Maintenance  &  Preventive  Maintenance  approaches, along with their respective Pros & Cons.
2. Explain the Predictive Maintenance approach and why Vijay would want to adopt it to  overcome the problems  of Reactive Maintenance  &  Preventive Maintenance.      (10Marks)

Ans 1.

Introduction

In the realm of equipment maintenance, organizations employ various strategies to ensure the longevity and reliability of their machinery. Traditionally, two predominant approaches have been Reactive Maintenance and Preventive Maintenance. Reactive Maintenance, also known as breakdown maintenance, involves repairing equipment only after it has failed, which can lead to unplanned downtime and potential safety hazards. On the other hand, Preventive Maintenance entails regularly scheduled inspections and servicing of equipment to prevent unexpected failures, thereby improving reliability and lifespan. However, in the face of rapid technological advancements and the increasing demand for operational efficiency, a more advanced strategy known as Predictive Maintenance has emerged. Predictive Maintenance leverages data analytics, IoT, and machine learning to anticipate equipment failures before they occur, enabling timely

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2. World Class Manufacturers  (WCMs)  in  diverse  sectors  such  as  Automotive (Nissan, BMW), Appliances (Siemens, Hyundai), etc., are highly reputed for their unflinching commitment to Quality.   These manufacturers have understood that Quality is about identifying “what is important to Customers” and delivering this to their customers.   Explain how these (and other) WCMs use frameworks such as QFD and HOQ to help embed Quality into every aspect of the Product Creation – From Concept to Manufacturing.      (10Marks)

Ans 2.

Introduction

World Class Manufacturers (WCMs) such as Nissan, BMW, Siemens, and Hyundai have established themselves as leaders in their respective industries by prioritizing quality at every stage of their product creation processes. These organizations understand that quality is not just about meeting technical specifications but about identifying and fulfilling customer needs and expectations. To achieve this, WCMs employ various frameworks and methodologies, including Quality Function Deployment (QFD) and the House of Quality (HOQ). These tools help integrate customer requirements into the

 

 

3a. Quality Awards are not only about rewarding organizations but also about recognizing the importance of quality in the business. These awards are often used as a tool to raise awareness among both Employees and as well, Customers about the importance of quality. They also help to improve Customer Satisfaction and Employee Morale. Discuss the difference between Regional and International Awards.   (5 marks)

Ans 3a.

Introduction

Quality awards play a crucial role in promoting the significance of quality within organizations, both among employees and customers. These awards not only recognize excellence but also drive improvements in customer satisfaction and employee morale. They come in various forms, including regional and international awards, each serving distinct purposes and offering different levels of prestige and impact.

Concept and Application

Regional Quality Awards:

Regional quality awards are typically confined to a specific geographic area, such as a morale, and drive continuous improvement in their quality practices.

 

 

1. b) Describe the European Foundation for Quality Management (EFQM) Award and its Evaluation Criteria. (5 marks)

Ans 3b.

Introduction

The European Foundation for Quality Management (EFQM) Award is one of the most prestigious quality awards in Europe, recognizing organizations that demonstrate excellence in their operations and achieve outstanding performance. The EFQM Award evaluates organizations based on a comprehensive framework that emphasizes continuous improvement, innovation, and sustainable development. This award serves as a