Description

SESSION JUL – AUG 2024
PROGRAM MASTER OF BUSINESS ADMINISTRATION (MBA)
SEMESTER 4
COURSE CODE & NAME DPRM403 PROJECT QUALITY MANAGEMENT

Assignment Set – 1

1. With the help of real-world examples, explain any four Industry 4.0 trends in project
quality management.
Ans 1.
1. Industry 4.0 Trends in Project Quality Management
The advent of Industry 4.0 has revolutionized project quality management, integrating
advanced technologies to improve processes, ensure consistency, and enhance customer
satisfaction. Below are four significant Industry 4.0 trends in project quality management:
Automation and Robotics
Automation has drastically transformed quality management by reducing human errors and
increasing efficiency. Robotics and automated systems now perform repetitive tasks with
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2. Describe the concept of Cost of Quality (CoQ) with examples and explain the
application of any two quality control tools and techniques with suitable examples.
Ans 2.
Cost of Quality (CoQ) and Quality Control Tools
Cost of Quality (CoQ) is a critical concept in project quality management that helps
organizations understand the financial impact of maintaining and improving quality. CoQ is
divided into four categories:
Prevention Costs Prevention costs are incurred to avoid defects in products or services. These
include costs for training employees, improving processes, and implementing robust quality
management systems. For example, an IT company may invest in agile methodologies to
3. A company, currently, is not very particular about project quality, but with increased
competition and consumer awareness, the company feels the need for a comprehensive
project quality management system for its project. Elaborate on the steps to implement
organizational change for the company to align all its people, processes and technologies
to deliver the best quality on their projects.
Ans 3.
Steps to Implement Organizational Change for Project Quality Management
For a company to transition from a lax approach to a comprehensive project quality
management (PQM) system, a structured approach is essential. This involves aligning its
people, processes, and technologies to prioritize quality in every aspect of project execution.
Below are the key steps for implementing this organizational change:
Assess Current State of Quality Management
The first step is to evaluate the existing quality practices within the company. This involves
Assignment Set – 2
4. Explain how a construction company can employ the DMAIC process for improving
quality of work and deliverables on its projects.
Ans 4.
Employing the DMAIC Process in a Construction Company
The DMAIC (Define, Measure, Analyze, Improve, Control) process, a core component of Six
Sigma methodology, is highly effective in improving quality in construction projects. Below
is a detailed explanation of how a construction company can use DMAIC to enhance the quality
of its work and deliverables:
1 Define
In this phase, the construction company identifies the quality issues and establishes project
5. For a project involving development of customized software for a large MNC, identify
the critical success factors (CSFs), and elaborate on the steps to measure project success.
Ans 5.
Critical Success Factors (CSFs) and Steps to Measure Project Success in Customized
Software Development
The development of customized software for a large multinational corporation (MNC) requires
meticulous planning and execution to meet client-specific needs. Success in such projects is
dependent on critical success factors (CSFs) and effective measurement of project outcomes.
Below are the key CSFs and steps to measure success:
1 Critical Success Factors (CSFs)
Clear Understanding of Requirements A thorough understanding of the client’s needs is the
6. On the project of developing a new electric vehicle (four-wheeler) model, discuss in
detail the two main types of test and measurement errors in project management.
Ans 6.
Test and Measurement Errors in Developing a New Electric Vehicle (EV) Model
Developing a new electric vehicle (EV) model involves extensive testing and measurement to
ensure safety, performance, and compliance with regulatory standards. In project management,
two main types of test and measurement errors can occur: systematic errors and random
errors. Below is a detailed discussion:
1 Systematic Errors
Systematic errors are consistent and predictable inaccuracies that arise due to flaws in the