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A Study on Nurturing a Positive Organizational Culture within IT and BPO Contexts

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Business Management

Pages- 64

File- Word File

Categories: Business Management, PROJECT REPORT

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Table of Contents:

ACKNOWLEDGEMENTS. 2

Table of Contents: 3

Abstract. 5

INTRODUCTION.. 6

INTRODUCTION.. 7

2.1 Background of the Study. 7

2.2 Scope of the Study. 9

2.3 Purpose of the Study. 9

2.4 Research Question. 10

LITERATURE REVIEW… 11

LITERATURE REVIEW… 12

3.1 Definition of Organizational Culture. 12

3.2 Importance of Organizational Culture in IT and BPO Industry. 14

3.3 Working Hours and Rotational Shifts: Their Impact on Employees. 15

3.4 Attrition in IT and BPO Industry: An Overview.. 17

3.5 Efforts to Improve Attrition Rates and Create a Healthy Work Culture. 18

3.6 Best Practices for Creating a Positive Work Culture in IT and BPO Industry. 19

METHODOLOGY. 22

METHODOLOGY. 23

4.1 Research Design. 23

4.2 Population and Sample. 24

4.3 Data Collection Methods. 25

4.4 Data Analysis Methods. 26

4.5 Ethical Considerations: 27

DATA ANALYSIS. 29

DATA ANALYSIS. 30

5.1 Demographics. 30

5.2 Analysis of Working Hours and Rotational Shifts. 30

5.3 Analysis of Attrition Rates. 32

5.4 Findings and Interpretations. 33

Overview of the IT and BPO Industry Culture. 34

CASE STUDIES. 38

6.1 Case Study 1. 39

6.2 Case Study 2. 40

6.3 Case Study 3. 41

DISCUSSION.. 42

DISCUSSION.. 43

7.1 Discussion on Working Hours and Rotational Shifts: 43

7.2 Discussion on Attrition Rates: 44

7.3 Proposed Strategies for Improving Organizational Culture: 46

RECOMMENDATIONS AND IMPLEMENTATIONS. 49

RECOMMENDATIONS AND IMPLEMENTATIONS. 50

8.1 Recommendations for IT Industry: 50

8.2 Recommendations for BPO Industry: 52

8.3 Implementation Plan: 53

CONCLUSION.. 61

Conclusion. 62

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