Business Communication
Dec 2024 Examination
Q1: Jyoti, a seasoned marketing executive, was tasked with presenting a new product
launch strategy to two very different audiences: the company’s senior management team
and a group of young, tech-savvy consumers. She knew that a one-size-fits-all approach
wouldn’t be effective. She needed to adapt her message and delivery to resonate with each
group. What factors must Jyoti keep in mind for controlling the style and tone for each
of her audience? (10 Marks)
Ans 1.
Introduction
Effective communication is crucial for any marketing strategy, especially when addressing
different target audiences. Jyoti, as an experienced marketing executive, must recognize that
the senior management team and young, tech-savvy consumers represent two distinct groups,
each with its own preferences, expectations, and communication styles. The senior
management team is likely focused on strategic insights, financial implications, and business
outcomes. On the other hand, the tech-savvy consumer group will be interested in innovation,
features, user experience, and trends. Therefore, Jyoti needs to adjust her presentation style,
language, and approach to cater to these divergent needs. Understanding the audience’s
background, preferences, and expectations will allow Jyoti to effectively tailor her message,
making it engaging, relevant, and impactful for both groups. This approach ensures that the
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Q2: (A) Anand Industries, a giant into Indian sweets and snacks, is primarily reliant on
emails and phone calls for their business. They now want to use more modern digital tools
for business communication and managing workflow. What are some of the digital tools
the company can use to enhance their business communication? (5 Marks)
Ans 2A.
Introduction
In today’s digital era, relying solely on emails and phone calls is insufficient for efficient
business communication. Anand Industries, a leader in the Indian sweets and snacks market,
needs to integrate modern digital tools to streamline communication, improve workflow, and
enhance collaboration. By leveraging innovative platforms and software, the company can
ensure smoother internal communication, better project management, and improved customer
(B) What ethical communication practices must Anand Industries keep in mind while
using digital communication tools?
Ans 2B.
Introduction
In the digital age, as Anand Industries adopts modern communication tools to enhance
workflow and connectivity, it is crucial to maintain ethical communication practices. Ethical
communication not only upholds the company’s values but also fosters trust, transparency, and
integrity in interactions with employees, customers, and stakeholders. In the context of using
digital platforms like project management software, instant messaging apps, and CRM systems,