Lean Six Sigma
June 2023 Examination

1. Identify any 1 specific concern from any industry during the COVID-19
pandemic situation and depending on the selected approach to address the concern
enlist the different tools which can be employed through the DMAIC cycle to narrow
down the Key Process Input Variables (KPIVs) that are driving unacceptable
output(s). The analysis of the concern (for e.g., if you choose restaurant
industry then delivery concern or hospitals then patient handling concern) utilizing
DMAIC process must include only tools necessary to resolve the concern. The focus
should concentrate on a clear and minimalistic path to resolving the concern. You
are free to follow any research, data collection and or analysis methodology that
you consider the most appropriate to address the required task.
(10 marks)
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2. Suppose you are working as a facilities manager in a big mall of a metropolitan city
that intends to adopt the lean technique for efficient management, identify any
process/activity that needs improvement and create a broad outline in brief using
DMAIC methodology. (10 marks)

3. a) Enlist at least 5 Indian companies preferably from different industries or sectors
which have implemented Six Sigma in a successful manner. Also, specify at least 1
substantial benefit achieved from implementation by each of the 5 Indian companies.(5
Marks)

b) Give at least 1 example of each type of waste (8 Mudas) reduced due to the
implementation of lean six sigma in that organization. You are free to select any
industry or sector. (5 Marks)