Course: Retail Banking
December 2021 Examination

 

1. Retail Banking is a prime arm of banking for building up and grow its resources side.
What does this mean and what are Banks doing towards growing its resources side? Name
any 4 resources-side products that Banks provide and explain their characteristics in
terms of product nature, its classification & benefits and cost benefits for Banks
(10 Marks)

2. From an era of the past when ‘Customer went to the Bank’, Retail Banking has
transformed itself to today’s era when ‘Bank goes to the customer’. Explain your
understanding of this transformation along with examples of ways and means adopted by
Banks towards achieving this transformational change. Also, explain any 4 of the
mechanism / tools used by Retail Banks in this regard along with merits and de-merits in
each of them (10 Marks)

3. “Bank Traditional Limited” is a well-established old Retail Bank operating in India and
is almost a 100-year-old Bank. Its customers are predominantly individuals who are senior
citizens (65 years old) who are comfortable only with traditional modes of banking like
branch banking, using paper cheques, etc. However, in the last few years, this bank had
embarked on various technology projects / initiatives like ATM, internet / mobile
banking, PoS, kiosks etc. due to various business and operational compulsions.

a. Analyze the various challenges that ‘Bank Traditional Limited’ will have to manage
(5 Marks)

b. Analyze the various steps, ways and means this Bank must adopt to manage this
necessary transition (5 Marks)

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Available for the session December 2021

The deadline is November 27th, 2021

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